Shipping & Delivery

SHIPPING & DELIVERY

DELIVERY DELAYS DURING AFTERPAY DAY SALE

Please allow a little extra time to dispatch during our Afterpay Day Sale period. We have all hands on deck working to ensure your order is out of our door and at yours as soon as we can. Australia Post continue to experience high parcel volumes across some parts of the country and some delays can be expected from time-to-time during shipping. For the latest Australia Post delivery information, you can check here

FREE SHIPPING FOR ALL ORDERS OVER $50

AND You can Upgrade to Express for just $3.50

All orders over $50 are eligible for free standard shipping* for the vast majority of our products.

All orders are shipped with Australia Post and tracking links sent directly to your email address attached to your order when they are dispatched from us. You’ll also get updates at each significant movement through the Australia Post network. Simply follow the link in your email to see the current status of your order

You can choose from ‘Signature Required’ on delivery, or ‘No Signature Required’. If you choose the ‘No Signature Required’ option, Australia Post will leave your parcel at your nominated address if nobody is home and may not knock at the door.

By selecting ‘No Signature Required’, you are releasing Prodermal of all responsibility for the goods arriving safely to you.

PICKING & SHIPPING YOUR ORDERS

Our team is working hard to pack and ship your orders from Monday to Friday. We appreciate your orders and will always strive to have them packed, and in your hands as soon as possible. We understand that sometimes orders take longer than usual, so we are increasing the size of our team to keep up with our business growth.

SHIPPING CHARGES

SHIPPING TYPE	ORDERS UNDER $50	ORDERS OVER $50	CARRIER	DELIVERY TIME FROM DISPATCH
STANDARD	$5.95	FREE	Australia Post Parcel Post	METRO NSW- 1-4 business days RURAL NSW- 1-5 business days REST OF AUSTRALIA- 3-6 business days
EXPRESS	$10.95	$5.00	Australia Post Express Post	AUSTRALIA WIDE- 1-3 business days
RENTAL DEVICE RETURN SHIPPING	$50.00 Return Post	$50.00 Return Post	Australia Post Express Post	AUSTRALIA WIDE- 1-3 business days Conditions and strict timelines apply for dropoff / return at Australia Post branch
LOCAL PICKUP	FREE	FREE	Customer Collection from Store / Warehouse Location	LOCATION CHOICE - You will be notified when your order is ready You can collect during trading hours for the selected location

FAQ's

HOW DO I TRACK MY ORDER

Once we dispatch your order, we’ll send you a tracking confirmation email with a link to follow the progress of your order. We may also send updates as your package progresses through the Australia Post network once it’s on board for delivery.

HOW DO I GET FREE SHIPPING?

This one is super simple! To get free shipping on your order, all you need to do is spend $50 or more, or choose PICKUP to collect your order from one of our stores or warehouse.

HOW LONG DOES IT TAKE FOR AN ORDER TO BE DISPATCHED?

While we would love to stick to our usual same day dispatch, unfortunately we are currently experiencing delays of up to 4-7 business days for dispatch. If your item is due to take longer than 1 week (or 1 week longer than the Pre-Order date) for us to dispatch, we will communicate this with you. If you have any questions about your order please reply to your Order Confirmation email or call us.

DO I NEED TO BE HOME FOR MY DELIVERY?

If you’ve selected ‘No Signature Required’, the courier will leave your order in a safe place at your nominated address. By selecting this option, you release Prodermal of responsibility for your goods arriving safely and your order is not covered for replacement if lost.

If you’ve selected ‘Signature Required’, or the courier deems it unsafe to leave your parcel, they will leave a ‘Red Card’ with details of where to collect your parcel (usually your local Post Office or Delivery Point). You can track your order on the day of delivery for further details.

DO YOU SHIP GLOBALLY?

No, we ship exclusively to Australia at this stage. Sorry!

WILL YOU PART-SHIP ORDERS?

If one or more items on your order are out of stock, or are part of a ‘Pre-Order, your order will be placed on hold until the available item comes back into stock. We do not part-ship orders.

WHAT IF I NEED TO CHANGE MY ADDRESS

If you need to change your address after you’ve placed your order, you should reply to your Order Confirmation Email as soon as possible with the updated delivery address, or by contacting us directly. If your order hasn’t been packed and shipped we can typically accommodate a change in address.

If your order has already shipped, occasionally we can request a delivery address change with Australia Post which will come at a cost and our team will advise you of this at the time of change.